If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

When making exchanges and returns, please bear in mind that:

• Any items returned must be in the same condition in which you received them.
• Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
• For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
• For reasons of hygiene, earrings cannot be exchanged or returned.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
• Items purchased as a set must be returned together. Individual items cannot be returned separately.
• Items that vary in price according to size (towels, sheets, duvet covers, etc.) cannot be exchanged, only returned.
• Items containing flammable substances (such as perfumes, body mist, etc.) can only be returned with the hazardous goods label and in the original packaging.
• Fragrances and cosmetics can only be returned if they are still sealed and in their original packaging.

Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango purchase.

If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans 
Barcelona (Spain)

Tel.: (+34) 93 860 24 24 (international call)
E-mail: contact@mango.com

We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

You can return your item to one of our stores or by post.

If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.

We will refund the purchase amount and original delivery costs (standard delivery only).
Costs arising from the return will not be refunded.

Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses. 

Did you pay Cash on delivery?  In such cases, we will require your bank details in order to make the refund. To provide them, go to Returns in the My account section. If you still do not have an account at Mango.com, you can provide your details in the My purchases section in the breakdown of your order. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

There are items that contain flammable substances to which transport restrictions apply, such as perfumes, body mist, etc.

If you want to return an item of such characteristics, you must bear in mind that there are special transport requirements.

It's very easy! Simply follow these steps to make the return:

1- Use the same box in which the item arrived, as it already has the hazardous goods label.

2- It is important that the product is returned in the original packaging and in the same conditions as it was sent.

3 - If you are going to pack the item in a new box, it must contain the hazardous goods label printed and attached to the exterior:

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4- Protect the item inside with paper or other padding material to prevent it from moving.

5 - Follow the usual returns procedure.

Remember that if you make a return without hazardous goods, you should remove this label from the box.

MANGO will accept exchanges and refunds of unworn and unwashed garments within one month of the date of purchase (15 days during the sales period), on presentation of the original till receipt and the payment terminal receipt at any MANGO store where the corresponding collection is available within the country of purchase.

For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear and earrings will not be accepted.

Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

Gift receipt only allows exchanges.

Price tags must be attached to the article.
Items purchased with a Gift Voucher can only be exchanged, not refunded.

To pay by credit or debit card you will need proof of identity.
 
Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card, the till receipt as well as the credit or debit card receipt must be presented. . .
This guarantee is offered in addition to your statutory rights. .
Gift Vouchers available.

Customer feedback cards are available at this store.