Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango purchase.
If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:
MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans
Barcelona (Spain)
Tel.: +34) 93 860 22 07
E-mail: contact@mango.com
We remind you that you should not provide your card details via e-mail or social media. For more information, click here.
After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.
You can return your item by post.
If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.
In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.
We will refund the purchase amount and original delivery costs (standard delivery only).
Costs arising from the return will not be refunded.