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Exchanges and returns

Latest version: 24/03/2021

Online purchases

    Postal return

    You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post:

    1. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find the Returns note, go to My purchases, select your order and print out the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    Mango Returns c/o
    Sittellas SA
    Industrial Area of Megara
    Thesi Papa Perivoli
    Aghios Ioannis Nistikos
    Megere 19100
    Greece

    3. Send the item

    To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

    Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    The change of size or refund will be processed 6 to 11 working days after we receive your parcel at our warehouse.

    Exchanges

    If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

    If this size is not available, we will refund you the amount for said garment.

    If you wish to exchange your item for another model or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • For reasons of hygiene, earrings cannot be exchanged or returned.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
    • Items purchased as a set must be returned together. Individual items cannot be returned separately.
    • Items that vary in price according to size (towels, sheets, duvet covers, etc.) cannot be exchanged, only returned.

    Right of withdrawal

    Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango purchase.

    If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:

    MANGO
    Dpto. de Atención al Cliente
    Calle Mercaders 9-11
    Pol. Ind. Riera de Caldes
    C.P. 08184 Palau-Solità i Plegamans 
    Barcelona (Spain)

    Tel.: +34) 93 860 22 07
    E-mail: contact@mango.com

    We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

    After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

    You can return your item by post.

    If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

    In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.

    We will refund the purchase amount and original delivery costs (standard delivery only).
    Costs arising from the return will not be refunded.

    Refunds

    Purchases in MANGO stores

      Returns

      MANGO will accept exchanges and refunds of unworn and unwashed garments within 30 days of the purchase date (15 days during the sales period), on presentation of the original till receipt only at the store where purchased.

      Price tags must be attached to the article.

      Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

      For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.

      Gift receipts only allow exchanges.

      Items purchased with a Gift Voucher can only be exchanged, not refunded.

      To pay by credit or debit card you will need proof of identity.

      Exchanges and refunds will be made via the same payment method of payment.

      This guarantee is offered in addition to your statutory rights.

      Purchases in MANGO stores via iPad

        Returns

        If you have purchased an item via the iPad in one of our stores and changed your mind, you have 60 days after receiving your order to return the item to the same store where you purchased it.

        In this case, exchanges will not be accepted.

        In order to process your refund, you will need to present the purchase receipt.