If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

When making exchanges and returns, please bear in mind that:

• Any items returned must be in the same condition in which you received them.
• Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
• For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
• For reasons of hygiene, earrings cannot be exchanged or returned.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
• Items purchased as a set must be returned together. Individual items cannot be returned separately.
• Items that vary in price according to size (towels, sheets, duvet covers, etc.) cannot be exchanged, only returned.

Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango purchase.

If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans 
Barcelona (Spain)

Tel.: +34) 93 860 22 07
E-mail: contact@mango.com

We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

You can return your item by post.

If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.

We will refund the purchase amount and original delivery costs (standard delivery only).
Costs arising from the return will not be refunded.

MANGO will accept exchanges and refunds of unworn and unwashed garments within 30 days of the purchase date (15 days during the sales period), on presentation of the original till receipt only at the store where purchased.

Price tags must be attached to the article.

Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.

Gift receipts only allow exchanges.

Items purchased with a Gift Voucher can only be exchanged, not refunded.

To pay by credit or debit card you will need proof of identity.

Exchanges and refunds will be made via the same payment method of payment.

This guarantee is offered in addition to your statutory rights.