Check the details of your in-store and online purchases, and know their status at any moment in My purchases. If you already have an account, log in with your e-mail address and password. If you purchased as a guest, enter your e-mail address and the order number you wish to consult. In this case, be sure to log in from My purchases > I am not registered.
Where is my order?
You'll also receive email notifications so you can easily track your order. Keep an eye on our notifications.
More about Delivery and order tracking
- What are the delivery times for an order?
- Can I change the delivery address of an order?
- Can I cancel my order?
- What should I do if I have not received all the items in my purchase?
- What can I do if I receive an incorrect or defective item?
- What is the deadline for collecting an order in store or at a collection point?
Need more help?
Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday, 9 a.m. to 8:30 p.m. (Spanish local time).
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