Check the details of your in-store and online purchases, and know their status at any moment in My purchases. If you already have an account, log in with your e-mail address and password. If you purchased as a guest, enter your e-mail address and the order number you wish to consult. In this case, be sure to log in from My purchases > I am not registered.
Where is my order?
You'll also receive email notifications so you can easily track your order. Keep an eye on our notifications.
Has the deadline passed and you still do not have your order?
We are sorry that it did not arrive on time. Complete the help form and request more information. We're here to help!