Privacy Policy and Cookies

Introduction

Access and use of the www.mango.com website (hereinafter, “Website” or “Mango.com”) confers user status upon visitors to the website and implies full acceptance without reservation of the conditions contained in the Website applicable at any moment on the part of the user.

The data collected hereunder will be used according to this privacy policy and the Chinese laws.

Who is the company which collects the data?

Details of the company which collect the data and retails the goods in China through www.mango.com (hereinafter “Website”):

MANGO GARMENTS AND ACCESSORIES (CHINA) COMPANY LIMITED (hereinafter, “Mango”)

Unit 1, E3 Warehouse, Heqing Logistics Park,
229 Dongsheng Road, Heqing Town,
Pudong New Area, Shanghai, 201201

E-mail: personaldata@mango.com

We remind you that you should not provide your card details via e-mail or social media.

What type of personal information does Mango collect via its website?

Mango may collect the following personal information from users of the Website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts Mango or participates in Mango promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail,chat, Facebook, etc). If said information is received via one of these means, Mango will not use it for any of the purposes stated in the following section. Furthermore, Mango shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.

In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, Mango cannot guarantee that the information and services provided will fully satisfy their needs.

How does Mango use my personal details?

By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by Mango for the following purposes:

• Improve the shopping experience.
• Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
• Process order return and/or exchange.
• Manage their account at Mango.com.
• Contact them if there is any problem with any of their orders or for other logistical reasons.
• Respond to their queries.
• Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.

How does Mango protect my personal details?

The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, users accept that Mango will obtain data for the purpose of authenticating access controls.

Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

Mango declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

What are my rights concerning the treatment of my personal information?

Mango guarantees users or their right to access, rectify, cancel or oppose the personal details they have provided at any moment, under the terms contained in the applicable legislation. Users of the Website may exercise said rights by sending a written request, enclosing a copy of their National ID document, to any of the following addresses:

1. E-Mail: personaldata@mango.com
2. Post:

MANGO
Unit 1, E3 Warehouse, Heqing Logistics Park,
229 Dongsheng Road, Heqing Town,
Pudong New Area, Shanghai, 201201

Similarly, users may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.

We remind you that you should not provide your card details via e-mail or social networks.

And if i am not of legal age?

Mango is concerned about the privacy and safety of minors on the Internet. The Mango Website is designed for the general public and is not intended for use by minors.

Use of our site/application

Users agree to use the Website content in an appropriate manner, undertaking to (i) provide true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of Mango suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.

Mango reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.

Intellectual and industrial property

All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of Mango or its affiliate or of third party owners who have duly authorised their inclusion on the Website.

The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of Mango.

Users agree to respect the intellectual and industrial property rights owned by Mango. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of Mango. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.

Responsibility derived from use of the website

Mango shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this. Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content.

In all cases, Mango declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.

Mango shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, Mango shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.

The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, Mango cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.

The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of Mango. Mango shall not be liable for the use or content of third-party websites which may be linked to the Website.

Cookies Policy

What are cookies and how are they used?

Cookies are files installed on the computer, telephone, tablet or any other device of the user designed to record its activity during the browsing session on the present webpage and/or mobile application of MANGO (“Web/App”). The use of cookies allows the server in which the Web/App is located to recognise the browser used by the user, granting the registered user, for example, access to the areas and services without having to register in each visit and record his/her preferences with regard to language, country, etc. in future visits. Cookies are also used to measure the audience and traffic parameters, monitoring the progress and number of entries.

Who uses the information stored in the cookies?

The information stored in the cookies of the Web/App is used by PUNTO FA, S.L. (“MANGO”), with Corporate Tax ID number B-59088948:

• Postal address: Carrer dels Mercaders (Polígono Industrial Riera Caldes), 9-11, 08184 Palau-Solità i Plegamans (Barcelona)
• Telephone: +34 93 860 24 24
• e-mail: personaldata@mango.com

The information stored in the cookies managed by third parties is used by the external organisations listed below.

What type of cookies does Mango use?

Below are the types of cookies used in the MANGO Web/App, together with information on their purpose, function, duration and management (first-party or third-party):

First-party cookies:

Third-party cookies:

MANGO may update these informative tables periodically to reflect the cookies used at any given moment. For this reason, we recommend you consult our cookies policy on a regular basis.

Below is a description of each purpose:

How can I disable the use of cookies and delete installed cookies?

The user can configure his/her browser at any time, disabling the use of cookies and deleting any cookies previously installed on his/her device. By deleting and/or disabling cookies, the user runs the risk of not being able to access certain features of the Web/App or enjoying a less satisfactory browsing experience. For this reason, we recommend keeping them enabled.

Below we provide you with information on how to delete or configure cookies for each browser:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera