Terms and conditions

Mango (as defined below in clause 2) offers you (“User” or “Customer”) an online purchasing service which allows you to purchase a selection of the products available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Website implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

The following conditions regulate the sale of products featured on this Website by the company:

MANGO Garments and Accessory (China) Company Limited
Unit 4101-7, 41st Floor, 100 Yutong Road, Jing'an District, Shanghai

Availability of the service

Please make sure that you are over 18 before placing an order on Mango.com.

The products offered are distributed in the member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (south), Czech Republic, Denmark, Estonia, Finland, France (metropolitan), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City, Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom; as well as in Albania, Andorra, Aruba, Australia, Bahrain, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, French Guiana, Guadeloupe, Guatemala, Honduras, Hong Kong SAR, India, Indonesia, Iceland, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao SAR, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Oman, Panama, Philippines, Qatar, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Korea, Switzerland, Turkey, United Arab Emirates, United States and Uzbekistan.

Physical persons resident outside these countries may only benefit from the online purchasing service of this website if the delivery address of the order is located in one of the above countries or territories.

Purchase guarantee

The items offered on this Website are a selection of products from the Women’s collection and meet the same quality requirements and guarantee as the products on sale at MANGO Group stores.

Each product features the following details:

Name of the product
Photo of the product
Description of the product
Available sizes and colours*
Composition
Wash and care instructions
Price (in the corresponding currency)

*Mango has made every effort to display the colours of the products as realistically as possible. However, the colour of the products that appears on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or subject to availability of the stocks.

Similarly, Mango makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Mango will proceed to correct it immediately.

Purchase procedure

1. Select the products you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
2. The shopping basket contains the reference of the selected products, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Mango reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the product(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the MANGO Group by post, email and/or SMS.
4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.

Purchases may be paid for using Alipay or Direct Banking with major Chinese banks. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the website, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Mango advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.Right not to accept an order

Mango may cancel or refuse to accept any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
2. Due to a lack of availability, as described in point 3.4.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons to indicate that the user is a minor.
5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid.

Payment and currency

All prices on the web pages are RMB prices including tax.

Taxes

All prices of products listed on this Web Page / Application include VAT at the rate in force.

To request an invoice, customers should contact our Customer service. We can issue common VAT invoices for customers needing invoices. One order corresponds to one invoice, and the amount of the invoice cannot exceed the amount of the order. The amount of the invoice includes the amount actually paid by the customer for products, the taxes and the amount of the delivery cost. The invoice title is the name of an individual or company. The invoice content is garments or accessories. If customers find the invoice title, content or amount to be inconsistent with the product written on the order placed after receiving the invoice, they should contact the Customer service for confirmation and then return the invoice to Mango for reissuance.

Payment methods

Mango only accepts payment through Alipay and through Online Banking with major Chinese banks. COD payment option is also permitted for selected cities.

Alipay system
Mango will process the payment via the Alipay system. Once Alipay payment method is confirmed customers will be redirected to Alipay website to enter their payment details and complete the transaction.

Please note: by selecting the Alipay payment method, customers have up to 1 hour to complete payment, otherwise the oder will be automatically canceled.

Online banking
Mango accepts payments for purchases made through Online banking with major Chinese banks as well as some regional ones.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Mango uses the Alipay safe payment system. Through Alipay, payment details will be encrypted (through the SSL protocol) and transmitted to the relevant financial center. In all other cases, the transaction will be rejected. We also have the Sgs.gov license, Cyberpolice, Zx110 and GeoTrust SSL safety certificates for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that products are dispatched in accordance with the data that is stated on the order.

Purchase limit

Mango does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds ¥ 12,900, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.

Delivery of products purchased at Mango.com will be carried out via express delivery companies. The products purchased will be delivered in approximately 5 to 12 working days in the case of free delivery to store or in 2 to 7 working days in the case of home delivery. The home delivery service is free for orders over ¥ 199, and charged at ¥ 10 in the case of orders below this amount.

Home deliveries cannot be made to Tibet, Qinghai, Hong Kong SAR, Macau SAR, Taiwan, PO boxes and military bases.

The delivery period of products is calculated from the date when purchase is paid plus 1 to 2 days to prepare the products purchased and to be dispatched. The delivery period will be following days depending on the delivery region:

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Mango.com Website, indicating the location of the products at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the products purchased. The exact transport cost will be calculated every time an product is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in this Terms and Conditions published on this Website. In all cases, the delivery charges that are applicable at the moment the order is placed shall apply.

All parcels shipped to Qingdao will be restricted between 30-May and 12-Jun. Courier companies are only able to deliver parcel in Qingdao after 12-Jun.

Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the dispatch date. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.

Mango cannot accept exchanges or returns of used or damaged products (except in the case of flaws). For reasons of hygiene, underwear and swimwear products are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of product, the label and the safety seal must remain intact.

Face masks cannot be exchanged or returned for health and safety reasons.

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one product for another, you must follow the refund procedure and make a new purchase.

All returns of purchased products must be carefully packaged and include a duly completed delivery note or returns form.

If you do not have said delivery note when making the exchange or return, you can download the returns form by accessing the order page (in My orders in the My account section if you are registered, or in the Orders section if you are not) at Mango.com.

Store exchanges and/or returns

Products purchased on this Website are part of the collection of products on sale at physical stores of the MANGO Group. Therefore, depending on the stock of the store in question, Mango offers you the possibility to exchange a product for another size or to return a product at physical store, subject to following conditions:

(1) Products from the women's collection may be returned to corporate stores in mainland China that sell said collection;
(2) This service is not available in certain stores.

In the case of refunds, customers will be given a till receipt as proof of the return and a refund will be processed by us in following way: the details of the refund will be forwarded to our central offices in Palau-Solità i Plegamans, from where the refund will be processed via the same payment method used to purchase the Product.

Exchange and/or return by Postal return

Exchanging a product for another size or returning a product is also possible by Postal Return to the following address:

MANGO Garments and Accessory (China) Company Limited
MANGO.COM Return and Exchange Department
Unit 1, E3 Warehouse, Heqing Logistics Park
229 Dongsheng Road, Heqing Town,
Pudong New Area, Shanghai 201201

The transport expenses of products being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.

Exchange and/or Return of products purchased in stores via iPad

Orders placed via the iPad at physical stores of Mango may only be exchanged and/or returned at the same store of purchase.

In this case, exchanges will not be accepted.

Refunds

Once the items are received, Mango will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 3 and 15 working days depending on payment method from reception of your return at our warehouses. Please bear in mind that it can take between 2 and 3 days until the refund shows on the account. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

10% OFF YOUR FIRST ORDER

Code valid for 30 days from subscription. One-time use only. Not valid with any other offer, discount or promotion. Not applicable to those articles labelled with a star (*), a circle (O) or a hashtag (#). Exclusive only for new subscribers and online purchases.

This promotion is only available to subscribers who have not completed the registration form on our website during the last two years.

For any queries or suggestions, you may contact Mango by e-mail or by post at the following address:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

The Customer Services telephone number is: 4006701810. The office hours are are Monday to Friday, from 9am to 10pm, and Saturday to Sunday from 10 am to 6 pm.

Opening Hours
Mango.com is open for business 24 hours a day, 7 days a week, 365 days a year.

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