Free home pick-up

You have 60 days after receiving your order to exchange it for another size or request a refund. To do so, you can request free home collection and we will send a courier to collect your parcel:

1. Request home collection at Mango.com

If you are registered, go to Returns in the My Account section. Next, select the 'Home collection’ option and complete your request online.

If you are not registered, go to the Orders section and enter your e-mail address and order number. In the order detail, click on 'Request exchange or refund' and select the ‘Free home collection’ option to complete your request.

Next, you will receive a confirmation e-mail with full details of your request.

2. Prepare your parcel enclosing the delivery note

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

As it is a non-EU country, we will send you a returns invoice via e-mail which you should print and hand to the courier.

3. The courier will come to your home address to collect your parcel

Our courier will contact you in the next few days to confirm a date and time to collect the items.

In the case of returns, the refund will be made using the same payment method to purchase the item within 3 to 12 working days from the date we receive your parcel at our warehouse.

Free returns to Canada Post

You have up to 30 days from reception of your order to exchange your item for another size or request a refund by handing it in for free to a Canada Post office:

1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

2. TAKE THE RETURNS LABEL

Remember you will have to bring the return label that we sent you with your order on your parcel and give the following information:

Return ID number: PR179376

3. HAND IN YOUR PARCEL AT ANY CANADA POST OFFICE

To do so, go to any Canada Post office and send your parcel following the instructions mentioned above.

The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.

Exchanges

If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

Returns Conditions

When making exchanges and returns, please bear in mind that:

Any items returned must be in the same condition in which you received them.
Face masks cannot be exchanged or returned for health and safety reasons.
For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Refunds

The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

Returns

MANGO will accept exchanges and refunds of unworn, unwashed and unaltered garments within 30 days of the purchase date, 14 days during the sales period, on presentation of the original till receipt at the store of purchase.

Labels must be attached to the article.

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.

Items with a 50% discount or more are considered Final Sale.

Gift receipt only allows exchanges.

Items purchased with Gift Voucher can only be exchanged, not refunded.

Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card the till receipt as well as an ID must be presented.

Other terms and conditions may apply.

Gift Vouchers available.

Exchanges and returns

Online purchases