You have 30 days from the time your order is shipped to make exchanges and returns within the country of purchase.
Online orders cannot be returned in physical stores in this country.
- The deadline may be extended during special promotions (Black Friday).
- Items must be returned with labels and in their original condition.
- Some items have special return conditions.
- If there are indications of misuse or fraud, we may refuse the refund and temporarily suspend the account.
Consult the available options below and follow the instructions.