When you log in to your account, you will see a link to change your password if you have forgotten it. Then, you will need to enter the e-mail address associated to your account to receive a message with the procedure to follow. It's very simple!
I've forgotten my password. How can I recover it?
More about Personal data and notifications
Need more help?
Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday, 6 p.m. to 2 a.m., Tuesday to Friday, 6 a.m. to 10 a.m. and 6 p.m. to 2 a.m. (AEDT)
If you prefer, we also offer these other means of .