Where is my order?

Check the details of your in-store and online purchases, and know their status at any moment in My purchases. If you already have an account, log in with your e-mail address and password. If you purchased as a guest, enter your e-mail address and the order number you wish to consult. In this case, be sure to log in from My purchases > I am not registered.

You'll also receive email notifications so you can easily track your order. Keep an eye on our notifications.

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday, 6 p.m. to 2 a.m., Tuesday to Friday, 6 a.m. to 10 a.m. and 6 p.m. to 2 a.m. (AEDT)

If you prefer, we also offer these other means of .