Hi, we want to help you

Exchanges and returns

Latest version: 05/10/2020

Online purchases

    Postal return

    You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post:

    1. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find the Returns note, go to My purchases, select your order and print out the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    MANGO RETURNS
    C/ Torre de Cellers, s/n
    Pol. Ind. Can Volart Naves Industriales 7 y 8
    08150 Parets del Vallès
    Barcelona (España)

    3. Send the item

    To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

    Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.

    Exchanges

    If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

    If this size is not available, we will refund you the amount for said garment.

    If you wish to exchange your item for another model or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Refunds

    The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO stores

      Returns

      MANGO will accept exchanges and refunds of unworn and unwashed garments within 30 days of the date of purchase, 15 days during sales period, on presentation of the till receipt at the same store of purchase where the corresponding collection is available.

      Price tags must be attached to the article. 

      Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

      For reasons of hygiene, exchanges and returns of lingerie, underwear and swimwear items and earrings will not be accepted. 

      To pay by credit or debit card you will need proof of identity.

      Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card the till receipt as well as the PDQ receipt must be presented.

      This guarantee is offered in addition to your statutory rights. 

      Purchases in MANGO stores via iPad

        Returns

        If you have purchased an item via the iPad in one of our stores and changed your mind, you have 60 days after receiving your order to return the item to the same store where you purchased it.

        In this case, exchanges will not be accepted.

        In order to process your refund, you will need to present the purchase receipt.