Postal return

You have up to 60 days after receiving your order to exchange it for another size or request a return by post. Remember, Mango is not responsible for the cost of this type of return or any other related costs.

1. Prepare your parcel enclosing the delivery note

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

If you cannot find the Returns note, go to My purchases, select your order and print out the ‘Returns Form’. If you still do not have an account, enter your e-mail address and order number to access the order page.

2. Attach the returns label in a visible area on the parcel

On the delivery note you will see a label with the return address, which you should attach to your parcel.

If you cannot find it in your parcel, send it to the following address:

MANGO RETURNS
Carrer Torre de Cellers, 4
Polígono Industrial Can Volart
08150 PARETS DEL VALLES
BARCELONA (SPAIN)

3. Send the item

To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.

Exchanges

If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

Returns Conditions

When making exchanges and returns, please bear in mind that:

Any items returned must be in the same condition in which you received them.
Face masks, protective screens and hand sanitizers cannot be exchanged or returned for health and safety reasons.
For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
For reasons of hygiene, earrings cannot be exchanged or returned.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Refunds

Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

Returns

MANGO will accept exchanges and refunds of unworn and unwashed garments within 60 days of the date of purchase, 15 days during sales period, on presentation of the till receipt at the same store of purchase where the corresponding collection is available.

Price tags must be attached to the article.

Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, exchanges and returns of lingerie, underwear and swimwear items and earrings will not be accepted.

To pay by credit or debit card you will need proof of identity.

Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card the till receipt as well as the PDQ receipt must be presented.

This guarantee is offered in addition to your statutory rights.

Exchanges and returns

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