If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

When making exchanges and returns, please bear in mind that:

• Any items returned must be in the same condition in which you received them.
• Face masks cannot be exchanged or returned for health and safety reasons.
• For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

MANGO will accept exchanges and refunds of unworn and unwashed garments within 30 days of the date of purchase, 15 days during sales period, on presentation of the till receipt at the same store of purchase where the corresponding collection is available.

Price tags must be attached to the article. 

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, exchanges and returns of lingerie, underwear and swimwear items and earrings will not be accepted. 

To pay by credit or debit card you will need proof of identity.

Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card the till receipt as well as the PDQ receipt must be presented.

This guarantee is offered in addition to your statutory rights.