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FAQ

Where is my order?

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered at Mango.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

How can I exchange or return an item purchased online?

You have up to 30 days from reception of your order to exchange your item for another size or request a refund.

To do so, request the free home collection service online and a courier will collect your parcel.

*It is not possible to exchange or return items at stores in South Africa.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on 'Promotional code'.

Next, enter your promotion code to benefit from the promotion or discount.

*Only one promotional code may be used per purchase and only in the country of purchase.

What are the delivery types?

Enter your home or office address when making your purchase and we will deliver the order to your chosen destination.

The delivery charge will vary according to your order:

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Home delivery 120 ZAR (Free for orders over 990 ZAR) 5 to 7 working days

How can I pay for my purchases?

DEBIT OR CREDIT CARD

Visa or MasterCard. Payments with debit cards will be charged in real time.

Can I save an item I like?

Wishlist

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.