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FAQ

Latest version: 04/05/2020

How does COVID-19 affect my online orders and store purchases?

 

We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:

STORE RETURNS

For in-store purchases made before the store closure, you have 30 days from the store reopening to make your return. Returns for purchases made after the store reopening have been extended to 60 days.

ONLINE RETURNS

Returns for online purchases have been extended to 60 days from the delivery date.

COLLECTION

If you have an order awaiting collection in a physical store or at a collection point, it will continue to await your collection there.

SAFE DELIVERY

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries.

 

We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

Where is my order?

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered at Mango.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

How can I exchange or return an item purchased online?

You have up to 60 days from reception of your order to exchange your item for another size or request a refund.

It’s very simple! Items belonging to the women's or men's collection may be returned to stores* in the United States that sell these collections. o locate your nearest store, access the Search for a store section.

*Free returns to store do not apply to stores located in airports or department stores.

Kids and Violeta by Mango items may only be returned by mail.

You can also return your items via the free USPS Dropoff Service. You just have to drop off your return to a USPS location

You'll have to stick the USPS returns label that we sent you with your order on your parcel. 

If you prefer, you can also return the items by mail to the following address:

MANGO RETURNS - C/O Carbel Easton One
1520 Van Buren Rd
Easton, PA 18045

In such cases, we recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us. Remember that we do not accept C.O.D. deliveries.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary, click on 'Promotion code' and enter your voucher.

What are the delivery types?

Enter your home or work address when making your purchase and we will send the order to the address of your choice.

Delivery rates and times vary according to the type of delivery:

DELIVERY METHOD  DELIVERY EXPENSES  DELIVERY TIME*
Standard
Eastern U.S.
 $4.95 (Free for orders over $29) 2 to 4 business days
Standard
Western U.S.
$4.95 (Free for orders over $29) 3 a 7 días laborables
Standard
Midwest-Southeast U.S.
$4.95 (Free for orders over $29) 1 a 5 días laborables
Next Day   $21.95  Next business day by end of day 

*Delivery times go into effect the business day after you place an order.

Standard delivery: We ship to all 50 states, Washington DC and Puerto Rico. It also includes shipments to U.S. territories, P.O. Boxes and Military APO/FPO/DPO addresses (please, allow additional time for orders shipped to these addresses).

Next Day: Available from the 48 contiguous states and limited addresses in Alaska and Hawaii. Delivery next business day delivery by end of day for all orders placed by 12PM EST once billing and credit information have been authorized and verified. Allow one additional business day for orders received after 12PM EST.

How can I pay for my purchases?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, MasterCard, American Express, Discover or Diners. Payments with debit cards will be charged in real time.

PAYPAL

To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

PAYPAL EXPRESS PAYMENT

Save time on your future purchases by linking your PayPal account to your MANGO account. This way, you will not have to re-enter your PayPal account details.

To link the two accounts, select PayPal as the payment method and select ‘Remember PayPal details for future purchases’. You will then be redirected to the payment gateway where you will be able to complete the linking procedure.

If you wish to unlink them, go to settings in your PayPal account and make the change in the ‘Payments with prior approval’ section, under ‘Payments’.

Can I save an item I like?

Wishlist

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail and your purchase did not have various deliveries, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the proportional part of the original delivery costs for the defective garment as soon as we receive them at our warehouses and inspect the condition of the garments. Restrictions may apply.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Note that Mango will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.

I have a eGift card, but it doesn't work. What should I do?

As of March 31 2020, Mango eGift cards are no longer available. To redeem a card issued before this date, send an email with your eGift card number to contact@mango.com.