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Exchanges and returns

Latest version: 26/03/2020

Postal return

You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post:

1. Prepare your parcel enclosing the delivery note

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Form’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

2. Attach the returns label in a visible area on the parcel

Stick the returns label enclosed with your order on a visible area of the parcel.

If you cannot find it in your parcel, send it to the following address:

Zelena street, 147
Lviv Region

3. Send the item

To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.


If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

Returns Conditions

When making exchanges and returns, please bear in mind that:

  • Any items returned must be in the same condition in which you received them.
  • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
  • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.


The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

Did you pay Cash on delivery ? In such cases, we will need you to choose your preferred refund method. You can enjoy your credit today and use it for all your Mango.com purchases with store credit.

If you prefer, you can also collect your refund in cash at any branch of PrivatBank within 3 working days.

Bear in mind that you will have 30 days to collect your refund.

You can modify your refund preferences for your future orders anytime in the Refunds section in My Account.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

Purchases in MANGO stores


    MANGO will accept exchanges and refunds of unworn and unwashed garments within 14 days of the purchase date on presentation of the original till receipt at the same store where the purchase was made.

    Price tags must be attached to the article.

    For reasons of hygiene, exchanges and returns of lingerie, underwear and socks, gloves and swimwear items will not be accepted.

    Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid by debit or credit card the till receipt as well as the PDQ receipt must be presented.

    This guarantee is offered in addition to your statutory rights.