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Exchanges and returns

Latest version: 24/03/2021

Purchases in MANGO stores


    MANGO will accept exchanges and refunds of unworn and unwashed garments within 7 days of the date of purchase (2 days during sales period) on presentation of the till receipt at any store where the corresponding collection is available within the country of purchase.

    Price tags must be attached to the article.

    Face masks and hand sanitizers cannot be exchanged or returned for health and safety reasons.

    For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.

    Gift receipt only allows exchanges.

    Items purchased with a Gift Voucher can only be exchanged, not refunded.

    To pay by credit or debit card you will need proof of identity.

    Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit or debit card the till receipt as well as the PDQ receipt must be presented.

    This guarantee is offered in addition to your statutory rights.

    Ask at the counter for our alterations price list.

    Customer feedback cards are available at this store.

    Gift Vouchers available.