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PRIVACY AND COOKIES POLICY

PERSONAL DATA INFORMATION

Latest version: 13/10/2021

WHO IS THE DATA CONTROLLER FOR THE PROCESSING OF YOUR DATA?

The data controller for the processing of personal data is PUNTO FA, S.L. (“MANGO”), holding corporate Tax ID B-59.088.948. The MANGO contact details are as follows: 

Postal address: Customer Services, C/ Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona). 

Telephone no.: 34 93 860 24 24

e-mail:personaldata@mango.com

You are hereby informed that MANGO has appointed a Data Protection Officer to deal with any issue relating to the processing of your personal data.  In this regard, you may contact the Data Protection Officer via the following contact details: dpo@mango.com; postal address: DPO Office, Carrer dels Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona), Spain.

WHAT TYPE OF PERSONAL INFORMATION DOES MANGO COLLECT?

MANGO may collect your personal information through the corresponding forms on the MANGO website and/or MANGO mobile application (“WEB/APP”): name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when you visit the WEB/APP, you register, place an online order, contact MANGO and/or participate in MANGO promotions or questionnaires.

In addition, MANGO will collect all information relative to your browsing on the WEB/APP as well as your interaction with the brand.

All the personal data MANGO collects originate from the data subject, with the exception of contact details that may be provided to us by friends and family for the sending of a gift voucher or other gift.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Your personal data will be processed for the following purposes, whichever apply: 

Management of your registration on the WEB/APP.  

Management of online sales and purchases. We use your personal information to process and deliver your order, and to inform you of the status of the same via e-mail, SMS and/or any other channel available at any given moment. Furthermore, if you give your consent, we will save your credit card data for future purchases. 

- Elaboration of a commercial profile based on your browsing on the WEB/APP. Said profile will be elaborated through the use of your personal data and browsing information, such as products seen or added to the shopping bag, sections of the WEB/APP visited, the country from which you visit us, etc., in order to evaluate your personal preferences and/or interests for the purpose of offering you WEB/APP content, offers, services and products adapted to your profile. 

- Management and sending of information on exclusive promotions and new products adapted to your profile via e-mail, SMS, your postal address and/or the online platform. This includes promotional actions, such as, for example, the management of competitions and prize draws organised by MANGO.

Prevention, detection and control of abuse and fraud in the use of our services.

Management of the alerts service to notify the availability of garments and accessories on the WEB/APP. 

- Management and sending of notifications relative to garments and accessories pending in your shopping bag. 

Management and issuing of proof of purchase documents: simplified e-receipt, sale or Tax Free invoice. 

Management of the Wi-Fi service in MANGO stores. 

Management of the Mango Gift Card. 

- Response to the exercise of your privacy rights, and to attend to queries, requests and potential complaints you may make via the Customer Services channel.  

- Actions and quality surveys aimed at discovering your degree of satisfaction, in order to create and improve our services.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

MANGO will keep your personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate services and fulfil the requirements of the applicable legislation. This means that it may keep your personal data for a reasonable time, including after you have stopped using the services of MANGO or have stopped using the WEB/APP. After this period, your personal data will be blocked on all MANGO systems. 

WHAT AUTHORISES US TO PROCESS YOUR PERSONAL DATA?

MANGO has the following lawful bases to process your personal data:

Execution of the contract 

The lawful basis of the processing of your personal data is the execution of the sale and purchase agreement In this regard, you are obliged to provide the data necessary for its execution. Otherwise, it will not be possible to make the sale and purchase. 

With regard to the following purposes, the lawful basis of the processing of your personal data is the execution of the sale and purchase agreement: 

- Management of the online sale and purchase (including, store-assisted online sale and purchases). 

- Management and issue of the proof of sale and purchase documents: sale and purchase invoice and/or simplified e-receipt. 

- Management and issue of the “Tax Free” document in relation to the sale and purchase. 

Fulfilment of a legal obligation

With regard to the following purposes, the lawful basis of the processing of your personal data is the fulfilment of a legal obligation: 

- Management and issue of the sale and purchase invoice. 

- Response to the exercise of your privacy rights, and to attend to queries, requests and potential complaints you may make via the Customer Services channel.

Consent

With regard to the following purposes, the lawful basis of the processing of your personal data is consent, in cases where it has been given: 

 Management of your registration on the WEB/APP. 

Management and sending of information on exclusive promotions and new products.

Elaboration of a commercial profile based on your browsing on the WEB/APP. 

Management of the alerts service to notify the availability of garments and accessories on the WEB/APP. 

- Management and sending of notifications relative to garments and accessories pending in your shopping bag.

Management of the Wi-Fi service in MANGO stores.

Conservation of payment card data for future purchases.

Management of the Mango Gift Card.

The withdrawal of consent for such processing on your part will not affect the execution of the sale and purchase agreement between you and MANGO.

Legitimate interest  

With regard to the following purposes, the lawful basis of the processing of your personal data is legitimate interest:

Prevention, detection and control of abuse and fraud in the use of our services. 

Sending of satisfaction surveys on products purchased or services used by you, in order to ask for your opinion and be able to offer improvements.

Our legitimate interest consists of being able to guarantee you that our WEB/APP is secureand to help MANGO understand the needs, expectations and your degree of satisfaction with the brand and therefore improve our services at all times. All these actions will be carried out to improve your degree of satisfaction and guarantee a unique browsing and shopping experience.

TO WHICH ADDRESSEES CAN WE COMMUNICATE YOUR PERSONAL DATA?

Your personal data can be communicated to the following addressees:

MANGO Group companies.

Public Administrations and Bodies, whenever required by the tax, employment, Social Security or any other applicable legislation. 

- Data processing companies (suppliers of fraud detection and prevention services, technological and analytical services, customer services, advertising and marketing services, etc.) and, in general, third-party suppliers necessary for the rendering of the services offered by MANGO (suppliers of courier and transport services, etc.).

International data transfers may also occur between the communications hubs of the same, in which case MANGO shall use the Standard Contractual Clauses adapted by the European Commission as a safeguard for transfers made to countries that are not covered by an adequacy decision of the European Commission. In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.

MANGO does not, under any circumstances, sell customer data to third parties.

HOW DOES MANGO PROTECT YOUR PERSONAL DATA?

The WEB/APP uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, users accept that MANGO will obtain data for the purpose of authenticating access controls.

Furthermore, all transactions via the WEB/APP will be made via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity. 

MANGO declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or unauthorised use of the same by third parties. 

WHAT ARE YOUR PRIVACY RIGHTS IN RELATION TO YOUR PERSONAL DATA?

You have the following privacy rights, which may be exercised via the e-mail address personaldata@mango.com. In order to process your request to exercise your rights, we may ask you to provide proof of your identity. 

Right of access You have the right to obtain confirmation whether at MANGO processing personal data that concern you, or otherwise, and to access the personal data MANGO possesses about you.
Right to rectification  You have the right to request that MANGO rectifies personal data when they are incorrect or for them to be completed when they are incomplete. If you are registered in our WEB/APP, it may be simpler for you to correct them directly by modifying your profile.
Right to erasure/right to be forgotten You can request that your personal data is erased when, among other reasons, the data is no longer necessary for the purposes for which they were collected. 
Right to restrict processing  You have the right to request the restriction of the processing of your data, in which case we will only keep them for the exercise or defence of legal claims.
Right to data portability You have the right to receive personal data in a structured, commonly used and machine readable format, and to transmit them to another controller when the treatment is based on consent or a contract, and is transmitted electronically.
Right to object  You can object to the processing of your personal details based on the public or legitimate interest pursued by MANGO, including the profiling of data. In this case, MANGO will stop processing the data, except for compelling legal grounds or the exercise or defence of possible legal claims. You also have the right to object to the processing of data for direct marketing purposes.
Automated individual decisions Wherever this applies, you have the right not to be subject to a decision based solely on automated processing, including data profiling, which has a legal or similarly significant effect on you. However, it will not be possible to exercise said right in cases where the decision is necessary for the formalisation or execution of a contract between you and MANGO; it is authorised by the law applicable to MANGO whenever it establishes the appropriate measures to safeguard your rights, freedoms and legitimate interests; or where it is based on your explicit consent.
Right to lodge a complaint You have the right to lodge a complaint before the Spanish Data Protection Agency or the competent local Supervisory Authority.

MODIFICATIONS TO THE PRIVACY AND COOKIES POLICY?

In the event that we modify the content of the Privacy and Cookies Policy, we will inform you via the WEB/APP or your e-mail address whenever the changes substantially affect your privacy, so that you can analyse them and, wherever applicable, exercise your rights as a data subject.