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Intimissimi items

Latest version: 09/09/2021

Delivery

Delivery costs

The delivery dates and charges depend on the type of delivery. You can choose one of these options:

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Home delivery 2.95€ (Free for orders over 30€) 4 to 6 working days
Urgent delivery 8.95€ 24-48 hours

Each delivery contains:

- the purchased products(s)

- the accompanying delivery and return documents

- any accompanying documentation required by the country it is being delivered to. 

 

MULTIPLE ORDERS

Please note that when making a purchase containing Mango and Intimissimi items, you will receive separate deliveries and on different dates.

You will be able to check your items and track each order in My purchases.

Returns

You have up to 60 days from receipt of your purchase to return your items using one of the following methods:

Free home collection

To return an item sent by Intimissimi, you can contact UPS by calling +31 20 50 40 500 and a courier will collect your parcel on the date and time of your choice. Prepare the parcel in advance and stick the return label you received on the outside.

Return to collection point

You can also return your items by delivering the parcel to your nearest UPS point. To do this, stick the return label you received with your order on the parcel.

*Intimissimi items cannot be exchanged and must be returned separately from Mango items.

*Intimissimi items cannot be returned in store.

 

LEGAL GUARANTEE FOR NON-CONFORMING PRODUCTS

All products sold by Intimissimi are covered by the legal guarantee should there be any lack of conformity within two (2) years from the delivery of the item. Any product defect must be communicated to Intimissimi by contacting Mango Customer Service at contact@mango.com

In the event of a defect, you have the right to request the product to be repaired or replaced, at no extra cost. In cases where neither of these two options is possible or is excessively costly, you have the right to a refund for the price paid.

Intimissimi shall cover all return costs for the defective products.

 

RIGHT OF WITHDRAWAL

You will have the right to withdraw from the contract concluded with Intimissimi without any penalty and without specifying the reason, within a period of thirty (30) working days starting from the date on which the products purchased on the Mango website were received. 

If you wish to withdraw (part of) your order, please, pack the item(s) you would like to return and attach the return label you received inside the parcel to the outside of the box. Then either take the parcel to a collection point or schedule a collection time with the carrier.

The right of withdrawal is subject to the following conditions:

- the products must be returned in their entirety and not just parts or components of them, even in the case of kits;

- the products returned must not have been used, worn, washed or damaged; they must not be soiled or show obvious signs of wear.

- items must be returned in the packaging in which they arrived, complete with all accessories and labels. For instance, underwear must be returned in its original bag, tights must be returned in their packaging complete with their tag, etc.

- products must be returned to Intimissimi in a single delivery. Intimissimi reserves the right not to accept Products from the same Order returned at different times;

- products being returned must be delivered to the courier within thirty (30) days from the date on which you received the products.

If you exercise the right of withdrawal according to the preceding conditions (above paragraphs), Intimissimi is required to refund the sums paid by you within no more than fifteen (15) days from the material receipt of the returned products at the Intimissimi warehouse.

For the return, you must only use the courier indicated by Intimissimi on the return label you received in the box: this way, you will not have to pay the expenses  to return the purchased products because Intimissimi will pay them on your behalf.

How to take care of your garments

Intimissimi uses delicate fabrics and special accessories to create your bras. Proper care helps maintain their structure. Here are some tips to keep them in shape!

The bra is a very delicate garment that needs special care

The arrangement of the bras in the drawers is essential for good care. Padded bras can be folded one cup into the other and placed with the cup facing upwards. The bands and bras that cannot be folded back on themselves should be laid out in the drawer, one on top of the other.

Boxers and briefs: different styles and fabrics at your fingertips

Fold boxers or panties in three, flatten them and arrange them in a row upright, so you can see them at a single glance. Or you can store them "stacked" if you prefer.

Washing

- If possible, wash your bra in warm water with the right amount of mild detergent. In this way the colour of the garment will not fade and you will prevent the whites from turning grey;

- Never wring the bra, especially the padded ones, instead, let them drip dry away from heat sources. This will prevent the fabric losing its elasticity and shape. Remember, once taken out of the water you will have to arrange the padding to return it to its original shape;

- Use a washing machine bag -you will avoid the underwire coming out and damaging not only the garment but the washing machine itself;

- Carefully follow the recommended temperatures indicated on the label and use mild detergents;

- Do not tumble dry in the washing machine or dryer.

WASHING SYMBOLS

Follow the washing instructions carefully to keep your Intimissimi garments looking great for a long time.

(see the washing symbols in the mapping provided by Mango)

FAQ

How much is delivery and who delivers my order?

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Home delivery 2.95€ (Free for orders over 30€) 4 to 6 working days
Urgent delivery 8.95€ 24-48 hours

 

What is the delivery time for my order?

Your order will be delivered at different times depending on the delivery method chosen. Check Delivery costs for more information.

We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

*Public holidays in Italy are as follows:

1 and 6 January

Easter Sunday and Monday

25 April

1 May

2 June

15 August

1 November

8 December

24-26 December

 

How can I track my order?

The tracking number can be found in the confirmation e-mail you received from Mango.

 

Can I choose the time and date of delivery?

This option depends on carrier settings. Please, check the instruction in the e-mail about order confirmation.

 

Where can I find the return label?

You can find the label in the box you received, together with Intimissimi items you bought.

 

UPS did not collect my parcel on the arranged day. What should I do?

Please contact UPS Customer Service to arrange another collection date. You can also return your parcel with the same return label to a UPS Access Point.

 

Can I return different orders in a single delivery?

No. Please return each order separately with the corresponding documents (return label) in order for the refund to be processed correctly. Bear in mind that Intimissimi items must be returned in a different parcel from Mango items.

 

When will I receive the refund for my return?

You will be refunded via the same payment method you used to make the online purchase. The refund will be made in the shortest possible time and will not take longer than 14 working days from the date on which your return is received at the warehouse.

 

How can I pay for my purchase?

You can choose between these payment methods: debit/credit card or PayPal.

Payments with Mango Card or Mango gift card are not available for purchases of Intimissimi items.