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Exchanges and returns

Online purchases

    Free store return

    If you are not satisfied with an item, you have 30 days after receiving your order to exchange it for any size or request a refund. It’s very simple! 

    1. Find your nearest store

    Visit one of our stores in Kuwait that sells the collection you wish to exchange or return.

    COLLECTION  STORES
    Women  With Women's collection
    Men  With Men's collection
    Kids  With Children's collection
    Sport  With Sport collection
    Intimates  With Intimates collection

    Items belonging to the babies', swimwear and Violeta by Mango collection may only be returned to an Aramex office or via the home collection service.

    2. Hand over the item you wish to exchange or return at the cash desk. You must bring the returns note.

    You must also state on the returns note the items you wish to return, or the new size.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

    3. The refund will be made using the same payment method used to purchase the item

    Bear in mind that if you return your items to a store, your return details will be sent to our central offices, where the refund will be processed using the same payment method used to purchase the item.

    Free home pick-up

    You have 30 days after receiving your order to exchange it for another size or request a refund. To do so, you can request home collection and we will send a courier to collect your parcel:

    1. Request home collection at Mango.com

    If you are registered, go to Returns in the My Account section. Next, select the 'Home collection’ option and complete your request online.

    If you are not registered, go to the Orders section and enter your e-mail address and order number. In the order detail, click on 'Request exchange or refund' and select the ‘Home collection’ option to complete your request.

    Next, you will receive a confirmation e-mail with full details of your request.

    2. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the Orders section and enter your e-mail address and order number. 

    3. The courier will come to your home address to collect your parcel

    Our courier will contact you in the next few days to confirm a date and time to collect the items.

    In the case of returns, the refund will be made using the same payment method to purchase the item within 3 to 12 working days from the date we receive your parcel at our warehouse.

    Free returns to Aramex Offices

    You have up to 30 days from reception of your order to exchange your item for another size or request a refund by handing it in to an Aramex Office:

    1. Request the return to Aramex Offices at Mango.com

    If you are registered, go to Returns in the My Account section. Next, select the 'Returns to Aramex Offices’ option and complete your request online.

    If you are not registered, go to the Orders section and enter your e-mail address and order number. In the order detail, click on 'Request exchange or refund' and select the ‘Returns to Aramex Offices’ option to complete your request.

    2. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

    3. Hand in your parcel at any Aramex Office

    To do so, go to any Aramex Office and send your parcel. 

    As it is a non-EU country, we will send you a returns form via e-mail which you should print and hand it in to the Aramex Office.

    The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.

    Exchanges

    If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

    If this size is not available, we will refund you the amount for said garment.

    If you wish to exchange your item for another model or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Refunds

    The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    Did you pay Cash on delivery? In such cases, we will need you to choose your preferred refund method. You can enjoy your credit today and use it for all your Mango.com purchases with store credit.

    If you prefer, you can also receive your refund within 3 to 12 days by bank transfer. To do so, we will require your bank details in order to make the refund. To provide them, go to Refunds in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

    You can modify your refund preferences for your future orders anytime in the Refunds section in My Account.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO stores

      Returns

      MANGO will accept exchanges and refunds of unworn and unwashed garments within 14 days of the date of purchase (7 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

      Price tags must be attached to the article.

      For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.

      Gift receipts only allow exchanges.

      Items purchased with a Gift Voucher can only be exchanged, not refunded.

      Exchanges and refunds will be made via the original method of payment. If the purchase was paid for by credit or debit card, the till receipt as well as the PDQ receipt must be presented.
      This guarantee is offered in addition to your statutory rights.

      Gift Vouchers available.

      Ask at the counter for our alterations price list.

      Purchases in MANGO stores via iPad

        Returns

        If you have purchased an item via the iPad in one of our stores and changed your mind, you have 30 days from the purchase date to return the item to the same store where you purchased it.

        In this case, exchanges will not be accepted.

        In order to process your refund, you will need to present the purchase receipt.