Hi, we want to help you

FAQ

Latest version: 30/03/2020

Where is my order?

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered at Mango.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

How can I exchange or return an item purchased online?

You have up to 60 days from reception of your order to exchange your item for another size or request a refund.

It’s very simple! Except for some stores, all items may be returned to stores in South Korea* that sell the collection being returned. To locate your nearest store, access the Search for a store section.

*Exchanges and/or returns cannot be made in the following stores: Seoul IFC Mall store, Seoul Garosu Gil store and Goyang Ilsan OneMount store.

You can also request the free home collection service and a courier will collect your parcel containing the items you wish to exchange or return.

If you prefer, you can send the garment* to the following adress:

MANGO KOREA ONLINE RETURN
120, Deokpyeong-ro, Baegam-myeon, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea, 2 Floors LFLK
Zip code: 17172

*Exchanges will not be accepted by post.

We recommend sending the package by registered mail. (Door-to-door Delivery).

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on 'Promotional code'.

Next, enter your promotion code to benefit from the promotion or discount.

*Only one promotional code may be used per purchase and only in the country of purchase.

What are the delivery types?

Enter your home or work address when making your purchase and we will send the order to the address of your choice.

Delivery costs vary according to the order:

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Home delivery  ₩ 3,000 (Free for orders over ₩ 50,000) - Normal shipment:  2 to 3 working days

- Multiple shipment: 9 to 10 working days

* Islands and mountain areas: 1-2 extra delivery days.

How can I pay for my purchases?

CREDIT CARD

KEB, LOTTE CARD, KB KOOKMIN, BC CARD, Samsung Card, SHINHAN CARD, NH CARD, HANA CARD and all the credit card issued in Korea.

Can I save an item I like?

Wishlist

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one you have purchased, please send the item to a store for your return. After you prepay delivery costs, we will refund your delivery costs.

Please remember to enclose your receipt in the parcel when sending your returned items after setting payment of delivery costs.

To process the return, you must advise what is defective about the item or the reason why the item is incorrect on the return note and enclose it in your parcel.

If you send the item by COD (Cash On Delivery), the item will be returned to you and Mango will not be responsible for the return.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.