What is the deadline for collecting an order in store?

You have 15 days from the arrival of the order at the store. We will notify you by e-mail so you can collect it. If the delivery deadline has passed and you have not received the e-mail, contact the store to check if your order has arrived.

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday, 9 a.m. to 8:30 p.m. (Spanish local time).

If you prefer, we also offer these other means of .

Cookies enhance your shopping experience

We use our own and third-party cookies for analytical purposes and to show you personalised advertising and content based on a profile prepared from your browsing habits. You can accept all the cookies or manage your preferences in the settings panel. For more information, please consult the Cookies Policy.