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FAQ

Latest version: 23/03/2020

How does COVID-19 affect my online orders and store purchases?

 

We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:

STORE RETURNS

For purchases made in stores, we are extending the returns deadline. You will be able to return the item as soon as they re-open.

ONLINE RETURNS

We are extending the returns deadline to 60 days on all purchases made online.

COLLECTION

If you have an order awaiting collection in a physical store or at a collection point, it will continue to await your collection there.

DELIVERY
What is more, the courier companies are adapting their procedures in order to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries.

 

We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

Where is my order?

If you have selected home delivery, you can query the status of your order at any time in the My purchases section. If you still do not have an account at Mango.com, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

If you have selected store delivery, we will inform you by e-mail when your order arrives at the chosen store. You have up to 15 days to collect your order. In this case, there is no need to queue. Ask our store staff directly and collect your order by presenting your ID document.

How can I return an item purchased online?

You have up to 60 days from reception of your order to exchange your item for another size or request a refund.

To do this, you should send the garment to the following address:

c/o MANGO RETURNS
SHOPRUNBACK HU / Fürgefutár.hu Kft.
Cinkotai u. 14 
2142 Nagytarcsa 
Hungary

Make sure to use the service "With delivery to the door" to return your parcel.

We recommend sending the package by registered mail.

*It is not possible to exchange/return items at stores in Hungary.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on 'Promotional code'.

Next, enter your promotion code to benefit from the promotion or discount.

*Only one promotional code may be used per purchase and only in the country of purchase.

What are the delivery types?

The delivery dates and charges depend on the type of delivery. You can choose between home delivery or collection from a wide selection of Mango stores.

In-store delivery service is temporarily disabled

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Home delivery  1 495 Ft (Free for orders over 10 000 Ft)  4 to 6 working days
Express   3 995 Ft   Within 48 hours 
Urgent (Available only in selected cities)   5 995 Ft   Within 24 hours 

The delivery time for orders placed Monday to Friday before 12pm (CET) is 2 working days for Express deliveries and 1 working day for Urgent deliveries. If the orders are placed after 12pm (CET), at weekends or on public holidays, delivery will be delayed by one day.

How can I pay for my purchases?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron or MasterCard. Payments with debit cards will be charged in real time.

PAYPAL

To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

PAYPAL EXPRESS PAYMENT

Save time on your future purchases by linking your PayPal account to your MANGO account. This way, you will not have to re-enter your PayPal account details.

To link the two accounts, select PayPal as the payment method and select ‘Remember PayPal details for future purchases’. You will then be redirected to the payment gateway where you will be able to complete the linking procedure.

If you wish to unlink them, go to settings in your PayPal account and make the change in the ‘Payments with prior approval’ section, under ‘Payments’.

CASH ON DELIVERY

If you prefer to make payment when your order is delivered to your home address, select the Cash on delivery payment method and click on 'Confirm payment'.

I have returned an item paid Cash on delivery. How will I be refunded?

In such cases, we will require your bank details in order to make the refund. To provide them, go to Returns in the My account section. If you still do not have an account at Mango.com, you can provide your details in the My purchases section in the breakdown of your order. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

Can I save an item I like?

Wishlist

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My purchases section, select the order and print the 'Returns Form'. If you still do not have an account, enter your e-mail address and order number to access the order page.

Consult the different return options at the Exchanges and returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.