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Delivery

Delivery methods and charges

The delivery dates and charges depend on the type of delivery. You can choose between home delivery, collection from a wide selection of Mango stores or delivery to a CollectPlus location of your choice.

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
To store  Free  4 to 11 working days
Standard  £ 2.95 (Free for orders over £ 30)  2 to 5 working days
Express   £ 8.95   Within 48 hours 
Urgent (Available only in selected cities)  £ 9.95  Within 24 hours 
CollectPlus £ 2.95 (Free for orders over £ 30) 3 to 6 working days

Multiple orders

Bear in mind that in some cases your purchase may include various deliveries so you will receive your orders on different dates.

In such cases, you could see either the articles included in each delivery or the estimated delivery date of each order at the checkout page.

Order tracking

HOME DELIVERY

You can query the status of your order at any time in the  My purchases section. If you still do not have an account, enter your e-mail address and order number to access the order page. 

What is more, when your order leaves our warehouses, we will send you an e-mail.

STORE COLLECTION

If you have chosen collection from one of our stores, we will inform you by e-mail when your order arrives at the chosen store. You have up to 15 days to collect your order. In this case, you will need to present your ID document.

I still have not received my order

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

If you have selected home delivery, you can query the status of your order at any time in My purchases section. If you still do not have an account, enter your e-mail address and order number to access the order page.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

The items received are incorrect or are defective

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My purchases section, select the order and print the 'Returns Form'. If you still do not have an account, enter your e-mail address and order number to access the order page.

Consult the different return options at the Exchanges and returns section.

I have not received all the items in my order

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.