Free home collection

Complete the online request for home collection of your return and we will send a carrier to the address you provide. We make it easy for you!

Please note that this service is only available for one return per purchase.

Prepare your return step-by-step:

• It is not necessary to use the original packaging; you can use any box or bag.
• Make sure the items are securely fastened and protected, and that the package is properly sealed so that it does not open accidentally.
• If you need to download the return form again, you will find it in My purchases > Exchanges and returns.
• You can return items from different orders in the same package if you include the forms from each order.
• If you placed your order without registering, simply log in with the purchase e-mail from My purchases > Exchanges and returns.