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FAQ

Latest version: 19/11/2021

NEW! Plus sizes in Mango Woman

I can't find the Violeta section on the website/app or in physical stores. What's happening?

At Mango we believe in diversity and celebrate inclusivity, which is why we have integrated our Violeta plus-size line within Mango Woman. From now on, you will be able to find all the old Violeta sizes in the Mango Woman collection, both online and in selected stores.

To simplify the online search of items available in all sizes, you will see the following tags on the images of the garments:

- Plus available: Mango Woman items that cover all sizes (from XXS to 4XL).

- Plus exclusive: items only available in Plus Sizes (from 1XL to 4XL).

Some sizes have changed, so please use the Sizes Guide to find the equivalence with your old size.

Now, we are one: we are all Mango.

Will we be able to find all Mango references in all sizes?

Currently, you can find more than 500 garments available in Plus Sizes. We are continuing to add many more items, which will become available in all sizes in the coming months.

In which stores will we be able to find plus sizes? Is there a list?

For now, you will be able to find all the available Plus Size garments exclusively online. In store, our staff will be able to advise you and help you place your order via iPad.

How will we be able to differentiate both in store and online the models available in plus sizes?

To help you locate the garments in Plus Sizes at mango.com, you will see two labels on the garment images:

Plus Available, if the garment is available in all sizes , and Plus Exclusive, for garments available only between sizes 1XL and 4XL.

In store, our team will help you find Plus Size garments. Our staff will be able to place your order via the iPad if your size is not available. Once the garment arrives at the store, you can try it on and, if it doesn't convince you, return it right away. It couldn't be simplier!

How will we be able to know the real size, and which Mango sizes correspond to our usual Violeta sizes until now?

In each garment you can consult the Sizes Guide where you will find the equivalence with your old Violeta size. If you have any queries in store, our staff will help you find your size.

How will the change affect the design of plus size garments? Will the garments fit the same?

We will take care of all the design details, so that the sizes will feel the same as always. All our teams are collaborating to adapt our sizes in the best possible way.

What will happen to the size changes when the change takes effect? Will there be stock?

After the launch, previous seasons will not be available for purchase on the mango.com website, but will be available at mangooutlet.com while stocks last. The new collection will be available at mango.com, within the Woman line. Please remember to check the equivalence between your Violeta size and the new Plus Sizes in the Sizes Guide.

How does COVID-19 affect my online orders and store purchases?

We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:

STORE RETURNS

For in-store purchases made before the store closure, you have 30 days from the store reopening to make your return. Returns for purchases made after the store reopening have been extended to 60 days.

ONLINE RETURNS

Returns for online purchases have been extended to 60 days from the delivery date.

SAFE DELIVERY

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries.

 


We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

Where is my order?

Remember you can query the status of your order at any time in My purchases in the My account section. If you are not registered at Mango.com, you can access directly in My purchases section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

How can I exchange or return an item purchased online?

You have up to 60 days from reception of your order to exchange your item for another size or request a refund.

To do so, request the home collection service online and a courier will collect your parcel.

The home collection service costs ANG12.

*It is not possible to exchange or return items at stores in Curaçao.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on 'Promotional code'.

Next, enter your promotion code to benefit from the promotion or discount.

*Only one promotional code may be used per purchase and only in the country of purchase.

What are the delivery types?

Enter your home or office address when making your purchase and we will deliver the order to your chosen destination.

The delivery charge will vary according to your order:

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Home delivery  ANG 19 (Free for orders over ANG 200)  2 to 4 working days

How can I pay for my purchases?

DEBIT OR CREDIT CARD

Visa, Visa Electron or MasterCard. Payments with debit cards will be charged in real time.

Can I save an item I like?

Wishlist

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.