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FAQ

Where is my order?

If you have selected home delivery, you can query the status of your order at any time in My orders in the My account section. If you are not registered at Mango.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

If you have selected store delivery, we will inform you by e-mail when your order arrives at the chosen store. You have up to 15 days to collect your order. In this case, there is no need to queue. Ask our store staff directly and collect your order by presenting your ID document.

How can I exchange or return an item purchased online?

You have up to 30 days from reception of your order to exchange your item for another size or request a refund.

It’s very simple! Items from the women's collection may be returned to selected stores* in mainland China that sell said collection.  To locate your nearest store, access the Search for a store section. 

*Refunds and/or exchanges cannot be made in certain stores.

If you prefer, you can also return the items by Postal return to the following address:

MANGO Garments and Accessory (China) Company Limited
MANGO.COM Return and Replacement Department
229 Dongsheng Road, Heqing Town, Pudong New Area, Shanghai
Unit 1, E3 Warehouse, Heqing Logistics Park
201201

In such cases, we recommend you to send the items by registered mail.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

At checkout, enter the promotional code in the field and click "confirm".

The discount information then should be visible at items level in your order details.

What are the delivery types?

The delivery time of arrival and charges depend on the type of delivery. You can choose between home delivery to a mainland China adress (except Tibet, Qinghai, Hong Kong, Macau, Taiwan, PO boxes and military bases) or collection from a wide selection of Mango stores.

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
To store  Free  5 to 12 working days
Home delivery  ¥ 10 (Free for orders over ¥ 199)  2 to 6 working days

 

Remember that the delivery time depends on the delivery region:

DELIVERY REGION  DELIVERY TIME*
Shanghai, Zhejiang, Jiangsu  1 working day
Anhui  2 working days
Beijing, Tianjin, Guangdong, Fujian, Hebei, Hubei, Hunan, Jiangxi, Shandong, Shaanxi, Henan  3 working days
Liaoning, Gansu, Guizhou, Hainan, Heilongjiang, Jilin, Sichuan, Yunnan, Chongqing, Guangxi, Shanxi  3 working days
Xinjiang, Inner Mongolia Autonomous Region, Ningxia Hui Autonomous Region  4 working days

*From the time of dispatch.

How can I pay for my purchases?

You can choose between various payment methods:

ALIPAY SYSTEM

You can select Alipay online payment at checkout, once Alipay payment method is confirmed you will be redirected to Alipay website to enter your payment details and complete the transaction.

Please note: by selecting the Alipay payment method, you have up to 1 hour to complete payment, otherwise your oder will be automatically canceled.

ONLINE BANKING

We accept payments through Online banking with major Chinese banks as well as some regional ones.

See all the banks available:

Online banking China

Can I save an item I like?

Wishlist

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.