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Delivery

Delivery methods and charges

The delivery time of arrival and charges depend on the type of delivery. You can choose between home delivery to a mainland China adress (except Tibet, Qinghai, Hong Kong, Macau, Taiwan, PO boxes and military bases) or collection from a wide selection of Mango stores.

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
To store  Free  5 to 12 working days
Home delivery  ¥ 10 (Free for orders over ¥ 199)  2 to 6 working days

 

Remember that the delivery time depends on the delivery region:

DELIVERY REGION  DELIVERY TIME*
Shanghai, Zhejiang, Jiangsu  1 working day
Anhui  2 working days
Beijing, Tianjin, Guangdong, Fujian, Hebei, Hubei, Hunan, Jiangxi, Shandong, Shaanxi, Henan  3 working days
Liaoning, Gansu, Guizhou, Hainan, Heilongjiang, Jilin, Sichuan, Yunnan, Chongqing, Guangxi, Shanxi  3 working days
Xinjiang, Inner Mongolia Autonomous Region, Ningxia Hui Autonomous Region  4 working days

*From the time of dispatch.

Order tracking

HOME DELIVERY

You can query the status of your order at any time in My orders in the My account section. If you are not registered at Mango.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number. What is more, when your order leaves our warehouses, we will send you an e-mail.

STORE COLLECTION

If you have chosen collection from one of our stores, we will inform you by e-mail when your order arrives at the chosen store. You have up to 15 days to collect your order. In this case, you will need to present your ID document.

I still have not received my order

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

If you have selected home delivery, you can query the status of your order at any time in My orders in the My account section. If you are not registered, go to the Orders section and enter your e-mail address and order number.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

The items received are incorrect or are defective

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

I have not received all the items in my order

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.