Free home collection

Complete the online request for home collection of your return and we will send a carrier to the address you provide. We make it easy for you!

Please note that this service is only available for one return per purchase.

Have the parcel ready on the day of collection to facilitate the return. Simply include the garments that you want to change or return and the return form you received with your order. If you need a new one, download one from My purchases.

  • If you request a size change, indicate the new size you require on the form next to each item.
  • If you request a return, we will ask you to state the reason. This information is important because it will help us improve our garments. Your opinion matters to us!

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday from 9 a.m. to 8 p.m. (EST).

If you prefer, we also offer these other means of .