ATENÇÃO AO CLIENTE
PERGUNTAS FREQUENTES
CONTACTO
LOCALIZADOR DE ARTIGOS
REGISTO
COMO COMPRAR
ENVIO
TROCAS E/OU DEVOLUÇÕES
GUIA DE TAMANHOS
LOJAS
MANGO OUTLET
CARTÃO DE CRÉDITO MANGO
CHEQUE-PRENDA
CUIDE A SUA ROUPA
CONTRATO LEGAL

PERGUNTAS FREQUENTES


Here are some of the most frequently asked questions about MANGO.


1 Where is my nearest MANGO store?

2 How can I receive your publications?

3 Can I purchase your articles by catalogue or via the Internet?

   3.1 Can I purchase from the MANGO virtual store from anywhere in the world?

   3.2 How can I pay for my purchases in the virtual store?

   3.3 How much does delivery cost?

   3.4 What it is the delivery time?

   3.5 Can I exchange or return articles purchased at MANGO?

   3.6 Can I purchase garments which do not appear in Mango.com?

   3.7 Which automatically-generated sizing system has been selected in the shop?

   3.8 Is it safe to purchase on the Internet?

4 Is there a special card for paying at MANGO?

5 How does MANGO select its models?

6 How can I contact Customer Services?

7 How can I join the MANGO team?

8 Can I open a MANGO store?

9 Where are the MANGO central offices located?

10 Where can I obtain more information on the company?

1 Where is my nearest MANGO store?

Consult the addresses of all the MANGO stores in the world in the Shops section of our website.

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2 How can I receive your publications?

If you wish to receive our publications and the latest innovations free of charge at your home address and by e-mail, complete this form .

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3 Can I purchase your articles by catalogue or via the Internet?

Our catalogue shows you the trends for the new season, but it is not possible to purchase through the catalogue. However, you can obtain our articles through Mango.com.

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3.1 Can I purchase from the MANGO virtual store from anywhere in the world?

The products offered are distributed in the member states of the European Union: Austria, Belgium, Bulgaria, Cyprus (southern region), Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Libigno, Campione, Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Romania, Sweden and United Kingdom; as well as Andorra, Canada, Japan, Liechtenstein, Monaco, Norway, Switzerland, United States, China, Russia, Turkey, Hong Kong, Macao, India, Malaysia, Philippines and Channel Islands.

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3.2 How can I pay for my purchases in the virtual store?

You can pay for your on-line purchases by Visa, Visa Electron, MasterCard and American Express, by PayPal, by MULTIBANCO, by MANGO finance card in Spain or by bank transfer (customers in Germany a Spain only). (See Payment Methods).

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3.3 How much does delivery cost?

Postage expenses are calculated according to the delivery country, the items acquired and the packaging used for dispatch. The exact transport cost is detailed on the page that summarizes the purchase before the order is confirmed. (See Dispatch).

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3.4 What it is the delivery time?

Delivery of purchases made in Mango.com is carried out by international courier. Approximate delivery time is between 2 and 5 working days. This deadline may be delayed during sale or promotional periods. This deadline may be delayed in countries with customs administration. (See Dispatch).

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3.5 Can I exchange or return articles purchased at Mango?

You can return and/or exchange items for another size within 30 days of the date of receipt.


Mango (Women’s collection), Mango Kids (Children’s collection), H.E. by Mango (Men's collection) and swimwear, sport and lingerie items may be returned to Portugal stores that sell these lines. Go to the Stores section to find your nearest store.


It is not possible to exchange or return items at stores in Madeira.


Violeta by Mango items cannot be returned to stores.


If you prefer, you can request home collection and we will send a courier to your home address to collect your parcel.


In this case, you should make a request via our website.

* This service is not available for orders placed in Madeira or the Azores.


If you wish to return or exchange an item for another size, you can do so by post at the following address:


MANGO
Carrer Torre de Cellers, 2 - 4
Polígono Industrial Can Volart
08150 PARETS DEL VALLES
BARCELONA (SPAIN)


We recommend sending the package by registered mail.


For more information, consult the Exchanges and Returnssection.

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3.6 Can I purchase garments which do not appear in Mango?

If the garment, size you are looking for is not available in the virtual store, you could try to obtain it in your normal establishment. However, bear in mind that the selection of garments that appears in the virtual store is renewed periodically during the course of each season.

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3.7 Which automatically-generated sizing system has been selected in the shop?

When you choose the country you would like to access before entering the shop, you are also selecting the corresponding sizing system for this country. The majority of countries to which we sell, use the European/Spanish sizing system. Countries with a different sizing system such as Germany, Austria, Italy, and the United Kingdom, will be able to see the sizes in their own system. All other countries stick to the European sizing system.

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3.8 Is it safe to purchase on the Internet?

At MANGO we are conscious of the importance of security on the Internet. For this reason, MANGO guarantees you total security for any purchases you make in the virtual store. PUNTO FA, S.L. uses the secure payment systems of leading financial entities in electronic commerce. This way, confidential payment details are transmitted directly and in an encrypted manner (SSL) to the financial entity. (See Payment Methods).

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4 Is there a special card for paying at MANGO?

We regret to inform you that MANGO does not operate any loyalty card in this country. If you leave us your details here or at any MANGO store, we will inform you as soon as we have one.

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5 How does MANGO select its models?

All MANGO models are contracted through agencies and not on an individual basis. By exhaustively studying the models currently available, MANGO selects those that best identify with its image and contact the agencies that represent them.

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6 How can I contact Customer Services?

If your question is not listed above, contact us through Customer Services.

If you would rather contact us by phone, you can call to one of the following telephone numbers, depending on the country you are in:

Our phone number is: 800 600 060 (Toll-free) , we answer calls Monday to Friday, from 9:00 A.M. to 9:00 P.M. (Portugal Local Time). You can talk to us either in English, French or Spanish.

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7 How can I join the MANGO team?

You can consult our vacancies and select the position best suited to your profile in the Join us section of our website. If you prefer, you can send us your details and we will consider you for future appointments.

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8 Can I open a MANGO store?

Consult the franchise system and conditions offered in the Franchises section of our website.

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9 Where are the MANGO central offices located?

Our central offices are located at the following address:

MANGO

C/ Mercaders, 9-11 Polígono Industrial Riera de Caldes

08184 Palau-solità  i Plegamans (Barcelona) Spain.

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10 Where can I obtain more information on the company?

At The Company discover what lies behind the brand: history, team, philosophy, image, publicity, financial information and download the financial dossier, which includes information on company turnover, store numbers and company evolution graphs.

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