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CONTACT
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HOW TO BUY
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EXCHANGES AND/OR RETURNS
SIZE CONVERSION CHART
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GIFT VOUCHER
CARE INSTRUCTIONS
LEGAL CONTRACT

PURCHASE CONDITIONS


MANGO-MNG offers you an online purchasing service which allows you to purchase a selection of the items available at our MANGO-MNG stores from your computer. What's more, you can benefit from promotions, gifts and special offers designed exclusively for you.

Have a look at the general conditions of purchase contained in this Web Site. Your use of this site will imply your agreement with these general conditions. If you have any questions, please contact our Customer Service.

The following conditions regulate the sale of items presented in this web site by: PUNTO FA, S.L., c/Mercaders 9-11, Pol. Ind. Riera de Caldes, Palau-Solità i Plegamans, Barcelona (Spain). C.P. 08184, registered at the Companies Registry of Barcelona, Volume 11195, Folio 156, Sheet 167948 with Fiscal Identity Number ES-B59088948.


Proprietary Rights

All the illustrations, designs, icons, graphs, pictures, images and any other elements of this web are the exclusive property of PUNTO FA, S.L.

The elements of this web have been designed with the purpose of offering for sale the products identified with the trademarks MANGO and/or MNG. The copy or use of such elements does not imply transfer of any proprietary rights. Reproduction, publishing, transfer, changes or distribution by any means of the elements of this web site (software included) is expressly forbidden.


Contact

For any further doubt, query or suggestion, please send your comments by e-mail or post a letter to:

PUNTO FA, S.L.
Dpto. Atención al Cliente
c Mercaders 9-11, Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans (Barcelona)
Barcelona (España)


Our phone number is: (+34) 93 860 24 24 , we answer calls Monday to Friday, from 9.00 A.M. to 9.00 P.M. (Spanish Local Time). You can talk to us either in English, French or Spanish.


Offer

The products offered are distributed in the member states of the European Union: Austria, Belgium, Bulgaria, Cyprus (southern region), Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Libigno, Campione, Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Romania, Sweden and United Kingdom; as well as Andorra, Canada, Japan, Liechtenstein, Monaco, Norway, Switzerland, United States, China, Russia, Turkey, Hong Kong, Macao, India, Malaysia, Philippines, Channel Islands, Albania, Saudi Arabia, Bahrein, United Arab Emirates, Jordan, Kuwait, Lebanon, Qatar, Oman, Singapore, Uzbekistan, Indonesia, Iceland, Maldives, Serbia and El Salvador.

Individuals resident outside these countries can only benefit from this On-line purchase service if the delivery address is within the countries or territories listed above. Corporations or professionals with an EC Fiscal Number who wish to acquire items published in this web site must contact the Customer Service to find out other options.


Our Guarantee

The items offered in this web site are a selection of products of MANGO-MNG collection and satisfy the same quality and guarantee requirements as the items sold in MANGO-MNG stores.

With every item you will find the following information:


Name of the item

Picture/s of the item

Description of the item

Sizes and colours* available

Composition

Washing Instructions

Price (in the corresponding currency)


*PUNTO FA, S.L. has made an effort to show the colour of garments as closest as reality as possible. However, the colours that appear on the screen can vary in accordance with the quality of your computer monitor. PUNTO FA, S.L. cannot guarantee that the colours you can see on your monitor are exactly like the real colours.

Special offers, promotions or discounts will be valid until the date indicated or until end of stock.


Shopping Procedures

To buy an item, select it and add it to your shopping bag clicking on the icon.

Your shopping bag will contain the reference of the item selected, name, size, colour and price in the corresponding currency (taxes included, except for Canada, where taxes will be applied at the checkout). WARNING: The price does not include shipping costs or customs or other duties, because rates vary depending on the country of destination.

Fill in all your personal details in the order form, they will be transferred to our database in order to process the order and facilitate your new purchases with MANGO. You can also access your account and ordering details. Remember that personal details must be provided with accuracy to prevent confusion or incidents in the despatch of the item/s acquired. If you so require, you will receive information by post and/ore-mail and the publications of MANGO-MNG.

Before your order is actually processed, you will get a summary of the items acquired, total price (postage and taxes included) and despatch data. To confirm the order, please click the "Accept Purchase" button.

Purchases are paid for by credit or debit card (Visa, Visa Electron and MasterCard). For payments by credit or debit card, the customer is charged online, in other words, in real time, through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct.

When the transaction is confirmed, the order number is communicated throughout the web site to enable tracking of the order at all times.

An e-mail message will also be sent with a description of the order and the personal data submitted. Failure to receive this message can be due to a temporary communication problem in the network or to a spelling mistake in the e-mail address. In both cases, you are advised to contact Customer Service.

If at the time of sending the order, our warehouse detects that there is no stock of one of the products ordered, we will try to track it. In the event that we are not able to find it, the customer shall be notified immediately and the article shall be refunded within a few days.


Currency and taxes

All prices on this webpage are shown in the currency of the destination country and include taxes (except for Canada, where taxes will be applied at the checkout).

In accordance with current legislation, PUNTO FA, S.L. is obliged to charge VAT on all orders with delivery addresses in member states of the European Union. VAT will be charged at the legally applicable rate.

All orders where the destination is outside the EU, will not be charged communitarian VAT, as they are exempt, on the other hand, any other taxes and/or custom duties applicable within the country of choice will be applied.

Once you have finished your order and before payment, you will get a summary of the items acquired and their total price (taxes and postage included).

PUNTO FA, S.L. gives users the option of selecting the country of destination at the beginning of the order, so that they can see the price with tax included. If the delivery address is changed and the country of destination is modified, prices shown at the end of the order may suffer some alterations.


Payment Method and Secure On-line Transactions

PUNTO FA, S.L. will only accept payments made by credit or debit card (Visa, Visa Electron and MasterCard).


For payments by credit or debit card, the customer is charged on-line, in other words, in real time, through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct. In order to give the payment system maximum security, PUNTO FA, S.L. uses the secure payment systems of leading financial entities in electronic commerce. This way, confidential payment details are transmitted directly and in an encrypted manner (SSL) to the relevant financial entity. For payments by Visa and MasterCard, PUNTO FA, S.L. only accepts SEC (Secure Electronic Commerce) transactions using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode markings.


Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When payment is made via the secure payment gateway, the system automatically checks whether the credit card has been activated for Secure Electronic Commerce. Then it connects with the card's issuing bank, and requests authorisation for the operation by means of a personal authentication code. The operation will only be effected if the issuing bank of the credit card confirms the authentication code. Otherwise, the transaction will be rejected.


As an additional security measure to the "Secure Payment" system, and to collaborate in the prevention of Internet fraud, PUNTO FA, S.L. reserves the right to check the personal details provided by the customer and to adopt any measures it considers appropriate (including cancellation of the order) in order to ensure that the purchased goods are dispatched in accordance with the details stated on the order.


Purchase Limits

PUNTO FA, S.L. does not permit the purchase of MANGO-MNG items for resale. Customers cannot buy items for more than 170,000 din or place orders containing more than 40 items. Any customers who wish to acquire more items for purposes other than resale must contact the Customer Service , where they will be informed of the options available to buy higher quantities.


Shipping information

The items bought in MANGO will be sent by an international courier company and delivered within an approximate period of 2 to 5 working days. This deadline may be delayed in countries with customs administration or during sale or promotional periods.

To prevent any delivery incidents (wrong addresses, impossible to find someone at home etc.) it is necessary to fill in the corresponding form correctly. You are advised to indicate a contact telephone.


Tracking of the order is possible at Mango.com. You can see where your goods are at any time until final delivery.


Postage expenses are calculated according to the delivery country, the items acquired and the packaging used for dispatch. The exact postage rate will be calculated including every item in the shopping bag and will appear on the page that summarises the contents of the purchase before confirmation of the order with the «Accept Purchase» button, before introducing the credit or debit card number and expiration date. In order to guarantee a high standard of carrier services, delivery costs are applied to all orders placed at Mango.com. However, we offer special rates for the largest orders. Therefore, the more articles included in your order, the cheaper the delivery costs.


For orders to be delivered outside the European Union, the deliveries will be made by DDP, in other words, the total cost of the order will include all local taxes; for this reason the customer will not need to make any additional payments on receiving the order.


It is not possible to deliver orders to post-office boxes or military bases.


Delivery costs can be modified at any given moment without prior notice. Such amendments will be applicable as soon as they are published on the help sections and the contract on this website. In all cases, the applicable delivery costs will be the ones that appear at the moment the order is placed.


MANGO-MNG Gifts

PUNTO FA, S.L. has a service of presents on line. The shopping system is the same as for a personal purchase. The only requirement is that the addressee must have a delivery address within the countries of distribution of MANGO.

You can write a personal message to the addressee, which will be included in a document enclosed with the parcel
PUNTO FA, S.L. guarantees that the documentation enclosed with the parcel will not show the price of the item for deliveries with a destination within the EU. For all other deliveries, and due to customs requirements, the price of the article will be shown on the documentation attached. item for deliveries with a destination within the EU. For all other deliveries, and due to customs requirements, the price of the article will be shown on the documentation attached.
However, the receiver will benefit from all options of exchange and returns available to our customers.


Gift voucher

Mango.com Gift vouchers are the easiest way of sending fashion to whoever you want at any time.

The gift vouchers can only be acquired at Mango.com and can only be used to buy articles for sale at Mango.com.

When you buy a gift voucher, you cannot add any other article to the order, and only one voucher can be bought per order.

In order to be able to process the purchase of a gift voucher, we will need the following data of the person who will receive it: name, surname and e-mail. This data will only be used for the correct processing of the gift voucher.

Only one gift voucher can be used per order, and it will not be possible to add it to other promotional discounts.

If the cost of the order amounts is less than the total value of the gift voucher, the remaining value will be available to the bearer to be used for other orders.

If the total cost of the order is higher than the value of the gift voucher, the remaining cost must be paid by the client using one of the forms of payment available at Mango.com.

The exchange and/or return policy for orders paid for using a gift voucher will be the same as for any other order made at Mango.com.

The amount to be returned will be added to the value of the gift voucher.

The refund to the value of the gift voucher will take approximately fifteen days from the date in which the article is returned. Once this refund is effective, the bearer will be informed by e-mail of the new amount available.

If part of the order was paid for by credit card, the refund will be returned first to the credit card used and the rest will be added to the gift voucher.

It will be possible to check the status of the gift voucher at any time using the Gift voucher option.

All gift vouchers will be valid for one year. The bearer will receive an e-mail two weeks before the voucher expires telling her how long she has left, and the current status of the gift voucher.


Exchanges and refunds

If you are not satisfied with the item you receive, you can return the item within thirty (30) days of the date of receipt provided that the garment has not been used or damaged. Consequently, PUNTO FA, S.L. cannot accept exchanges and returns of items, which are damaged or used or without their original packaging, unless the damage is due to a flaw. We regret that for hygienic reasons swimwear and jewellery will not be refunded or exchanged unless faulty.


It is not possible to exchange one model for a different one; only the size of the garment may be exchanged. To exchange one article for another one, you should return it for a refund and place a new order.


You can exchange articles for another size, or ask for a refund via our free returns service.


In order to arrange a collection date and time, send an e-mail to mango.returns.spain@dhl.com stating your Order Number to receive the return process instructions.


For assistance regarding exchanges, item availability or any other issue, you may contact our Customer Service.


All items must be returned in their original packaging, enclosing a duly completed return form.


Once the item is received, PUNTO FA, S.L. Line will check that it is in good condition and will send the size requested or will ask the Bank to return payment on the credit card used, whichever is applicable.


In the event that PUNTO FA, S.L. has mistakenly sent you an article different to the one ordered, or if the quality of the article sent is not acceptable, PUNTO FA, S.L., once it has checked the error or defect, will credit you with the proportional part of the delivery costs (return) for the defective garment, having previously requested from the customer the receipt for the delivery costs of the refund.


Registered Users

It is not necessary to register to shop at Mango. However, all details provided will be stored on the Mango.com database for the purposes of processing the order and in order simplify and speed up subsequent purchases.

When registering, all users can ask the system to recognise them automatically. This will speed up the purchasing process for users and permit more direct access to their details, since previous identification to access these details will not be necessary. Automatic recognition is performed by means of cookies. If users have asked the system to recognise them automatically, Mango.com will only ask these users to identify themselves in cases where they have logged on to Mango.com from a different computer or if they have deleted their temporary Internet files (cache memory and/or cookies).

As a registered user, you can receive information and publications of MANGO-MNG by post or e-mail if you wish to.


Security and Privacy

The information you submit to Mango.com will only be used to process purchase orders and to facilitate navigation and purchase of MANGO-MNG items, as well as to inform you by e-mail and/or post of new products, special offers and news in connection with this web site and/or MANGO-MNG in general.

PUNTO FA, S.L. guarantees that the information submitted by customers will not be shared with third people or companies outside the MANGO group. The information submitted will be collected in the server of PUNTO FA, S.L. with an SSL protocol and will be encrypted during transit to ensure utmost privacy. The server automatically recognises: the IP address, date and time of entering and leaving the web site, and files that have been downloaded.

All personal details received will be handled in accordance with Organic Law 15/99 of 13 December on Personal Data Protection and other current Spanish regulations. The users of this web site can at all times, access, amend and cancel all the data included in the registry form, in writing, by e-mail or by post to the address:


PUNTO FA, S.L.
Dpto. Atención al Cliente
c Mercaders 9-11, Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans (Barcelona)
Barcelona (España)


COOKIES POLICY

Our website uses cookies (small text files which the server may download onto the user’s computer) that we can access in order to remember your preferences and offer you a more personalised experience. Cookies provide us with information on the browsing habits of our users and allow us to identify potential incidents.


We use 4 types of cookies:


Technical cookies

These cookies let you browse our website and use features such as the shopping basket or the Wishlist.


Analytical cookies

We use Google Analytics cookies to calculate the number of users who visit our website. They also allow us to measure and analyse the way in which our users browse our website. This information allows us to make continuous improvements to our services and your shopping experience. For more information, consult the Google Analytics privacy page: http://www.google.com/intl/es/analytics/privacyoverview.html


Personalisation cookies

When you are browsing or shopping online, the website will remember your preferences (for example, your location or language). Thanks to these cookies, we are able to offer you a simple, more convenient and more personalised browsing experience.

Advertising cookies

These cookies are used to publish advertisements that are relevant to our users. They also limit the number of times each user sees an advertisement and help us measure the effectiveness of our advertising campaigns.

By browsing our website, you accept that we download these types of cookies on to your device and that we will perform queries when you visit our website in the future.

Some cookies are used by third parties (e.g. Google) to provide us with data on the effectiveness of our promotions. Personal information is not collected under any circumstances. Cookies are valid for a maximum period of 2 years.

If you wish to disable or delete the cookies on your computer, access the help section of your browser where you will find instructions on how to locate and delete the files which store cookies. For more information, visit www.aboutcookies.org.

Bear in mind that if you delete our cookies or disable future cookies, you may no longer be able to access certain sections or features.

Schedule

You can do your shopping in Mango.com 24 hours a day, 7 days a week, throughout the whole year.


Location of PUNTO FA, S.L. Server. Governing Law and Jurisdiction

The server of this webpage is located in Spain. These purchase conditions are subject to Spanish law. Sales will be deemed to be performed at the address of PUNTO FA, S.L.. In case of dispute between the parties to this contract, the competent jurisdiction will be the corresponding jurisdiction in every case.