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EXCHANGES AND/OR RETURNS


1 Purchases made online

2 Purchases made in stores

3 iPad purchases in stores

1. Purchases made online


1.1 Exchanges and/or returns

1.2 Right of withdrawal

1.1 Exchanges and/or returns


If you are not satisfied with the items you receive, you can return them and/or exchange them for another size within 30 days of the date of receipt provided that the garment has not been worn, washed or damaged.


To do this, you should send the garment to the following address:


PUNTO FA, S.L.
Carrer Torre de Cellers, 2 - 4
Polígono Industrial Can Volart
08150 PARETS DEL VALLES
BARCELONA (SPAIN)


We recommend sending the package by registered mail.


It is not possible to exchange/return items at stores in Greece.


REMEMBER...


- You must indicate the garments you wish to return or exchange on the returns note and enclose it in your package.


- If you cannot find it, go to My Orders in the My Account section, select your order and print out the Returns Note. If you still have not registered, go to the Orders section and enter your e-mail address and order number.


- Any items returned must be in the same condition in which you received them. For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.


- When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. In such cases, the delivery or return expenses will not be reimbursed. Please note that Mango does not accept returns sent carriage due or cash on delivery.


- The refund period may vary between 3 and 12 working days from reception of your return at our warehouses.


- Only sizes may be exchanged. If you wish to change the garment for another model, you will have to return the model you ordered and place a new order. If the requested garment is not in stock anymore we will automatically proceed with the refund.


- If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses. Please note that the postage expenses will be refunded after the items are reimbursed.


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1.2 Right of withdrawal


Customers in the European Union have 14 calendar days , from the reception of their order, to exercise their right to cancel their MANGO purchase. To do so, they must notify their intention to exercise the right of withdrawal from the order in a letter or by using this  withdrawal form , which you should send by e-mail, post or fax to:


PUNTO FA, S.L.
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans
Barcelona (España)


Tel.: +34 93 860 24 24
Fax: (+34) 93 860 22 07
E-mail: customer.service@mango.com


After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.


The order may be returned in store or by post. For more information, consult the Exchanges and returns conditions.


If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.



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2. Purchases made in stores


To know the conditions of exchanges and refunds, please ask your nearest store or contact Customer Service.


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3. iPad purchases in stores


If you have placed an order via iPad in one of our stores and you are not satisfied with the items received, it's very simple! You can return them to the same store you purchased them from.


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