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FAQ

Where is my order?

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered at Mango.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

How can I exchange or return an item purchased online?

You have up to 30 days from reception of your order to exchange your item for another size or request a refund.

It’s very simple! Items belonging to the women's or men's collection may be returned to stores* in the United States that sell these collections. o locate your nearest store, access the Search for a store section.

*Free returns to store do not apply to stores located in airports or department stores.

Kids and Violeta by Mango items may only be returned by mail.

You can also return your items via the USPS Dropoff Service. You just have to drop off your return to a USPS location. The USPS Dropoff service (printer required) costs $5.95. The return shipping cost will be deducted from your refund.

You'll have to stick the USPS returns label that we sent you with your order on your parcel. 

If you prefer, you can also return the items by mail to the following address:

MANGO RETURNS
150 Raritan Center Parkway
Edison, NJ 08837

In such cases, we recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us. Remember that we do not accept C.O.D. deliveries.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on 'Promotion code or gift voucher' and enter your promotion or eGift card code.

If you do not spend the full amount of your eGift card, you can use it for your next purchase!

To query the balance of your gift voucher, access the eGift Cards section.

*Only one eGift card or promotional code may be used per purchase.

What are the delivery types?

Enter your home or work address when making your purchase and we will send the order to the address of your choice.

We ship to all U.S. states and Washington DC. It also includes shipments to U.S. territories, P.O. Boxes and Military APO/FPO/DPO addresses (please, allow additional time for orders shipped to these addresses).

Delivery rates and times vary according to the type of delivery:

DELIVERY METHOD  DELIVERY EXPENSES  DELIVERY TIME*
Standard  $4.95 (Free for orders over $49)  2 to 7 business days
Express   $9.95   1 to 3 business days 
Next Day (Available only in selected cities)   $21.95   24 hours 

*Delivery times go into effect the business day after you place an order.

Allow one additional business day for Express and Next Day delivery orders placed after 12.00 p.m. EST (Monday through Friday on workdays), at weekends or on public holidays.

How can I pay for my purchases?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, MasterCard, American Express, Discover or Diners. Payments with debit cards will be charged in real time.

PAYPAL

To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

PAYPAL EXPRESS PAYMENT

Save time on your future purchases by linking your PayPal account to your MANGO account. This way, you will not have to re-enter your PayPal account details.

To link the two accounts, select PayPal as the payment method and select ‘Remember PayPal details for future purchases’. You will then be redirected to the payment gateway where you will be able to complete the linking procedure.

If you wish to unlink them, go to settings in your PayPal account and make the change in the ‘Payments with prior approval’ section, under ‘Payments’.

MANGO EGIFT CARD

You can also pay for your orders with a Mango eGift card. When you arrive at the order summary, click on 'Promotion code or gift voucher' and enter your eGift card code.

For further information consult the eGift Cards section.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you have several options:

I WANT IT

Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and we’ll send you an e-mail when the item is available once more.

WISHLIST

You can also add the item you like to your Wishlist and we will notify you by e-mail if it becomes available again.

LOCATE A GARMENT

Access the garment you like and select "Search in store" to locate it in your nearest store.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail and your purchase did not have various deliveries, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the proportional part of the original delivery costs for the defective garment as soon as we receive them at our warehouses and inspect the condition of the garments. Restrictions may apply.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Note that Mango will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Mango.com.

I want to stay informed of offers, lookbooks and new collections. What should I do?

Sign up to our newsletter! You'll be up to date with the latest trends and our promotions.

If in addition to receiving our newsletter, you would like to enjoy other benefits, register now.

*By clicking on 'Subscribe', you accept our privacy policy. If you change your mind, you can cancel by clicking on the link at the bottom of the Mango newsletter, or by accessing the ‘Subscriptions’ section in My Account.

In which countries can I shop online?

You can currently shop online in all European Union countries and in much of America, Asia and Oceania.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mango.com.