Hi, we want to help you

Exchanges and returns

Online purchases

    Free store return

    If you are not satisfied with an item, you have 30 days after receiving your order to exchange it for any size or request a refund. It’s very simple! 

    1. Find your nearest store

    Visit one of our stores in Hong Kong that sells the collection you wish to exchange or return.

    COLLECTION  STORES
    Women  With Women's collection
    Kids  With Children's collection

    2. Hand over the item you wish to exchange or return at the cash desk. You must bring the returns note.

    You must also state on the returns note the items you wish to return, or the new size.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

    3. The refund will be made using the same payment method used to purchase the item

    Bear in mind that if you return your items to a store, your return details will be sent to our central offices, where the refund will be processed using the same payment method used to purchase the item.

    Postal return

    You have up to 30 days from reception of your order to e request a refund by post.

    Exchanges will not be accepted by post.

    1. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document the corresponding articles you wish to return.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    MANGO STORE
    Tuen Mun Town Plaza, Ph 1,
    Shop UG076, UG/F
    1 Tuen Shing St
    Tuen Mun
    New Territories, Hong Kong

    3. Send the item

    To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

    Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.

    Exchanges

    If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size. 

    Remember that exchanges will only be accepted in stores. Therefore, the changes of size will be subject to the stores' availability.

    If you wish to exchange your item for another model or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Refunds

    The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO stores

      Returns

      MANGO will accept exchanges of unworn and unwashed garments within 30 days of the date of purchase, on presentation of the original till receipt at the same store where the purchase was made.

      Price tags must be attached to the article.

      For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted.
      Exchanges and refunds will be made via the same payment method used for the purchase. If the purchase was paid for by credit card, the till receipt as well as the credit card receipt must be presented.

      This guarantee is offered in addition to your statutory rights.
      Ask at the counter for our alterations price list.

      Purchases in MANGO stores via iPad

        Returns

        If you have purchased an item via the iPad in one of our stores and changed your mind, you have 30 days from the purchase date to return the item. 

        In this case, exchanges will not be accepted.

        We have two options:

        FREE STORE RETURN

        You can return your item at the same store where you purchased it. 

        In order to process your refund, you will need to present the purchase receipt.

        POSTAL RETURN

        If you prefer, you can also return the item by post to the following address:

        MANGO STORE
        Tuen Mun Town Plaza, Ph 1,
        Shop UG076, UG/F
        1 Tuen Shing St
        Tuen Mun
        New Territories, Hong Kong

        To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt. Include the purchase receipt or a photocopy of the same in your parcel.

        We will require your bank details in order to make the refund. To provide them, go to Update bank details in the My account section. If you still have not registered, you can provide your details in the Orders section. In this case, you will have to enter your e-mail address and order number.